SHIPPING & RETURNS

Shipping Policy

We will ship your order promptly after  your design is ready If any items are out of stock, we will inform you as quickly as we can. If it is necessary to part dispatch your order due to availability, you will only be charged once for delivery and no payment will be taken until the goods are dispatched (when paying by credit/debit card or PayPal

  • UK Delivery

Returns & Exchanges​

If for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in a re-saleable condition. (Personalised items can not be returned.)   Customers in /outside the UK are responsible for the postage costs incurred when returning items. 

  •  The item(s) must be returned within 7 days of invoice date (UK customers); 10 days (Europe excluding UK);  14 days (Rest of the World).

  • Returns received outside of the time-frame will be considered for a credit note only and will not be eligible for a refund.

  • Delivery and gift box charges are not eligible for refund.

  • The customers is responsible for the postage costs incurred when returning items.

  • We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.

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